To provide the highest standard of care for every patient, we have established these guidelines for appointments, safety, and payment.
Last updated:
We are an appointment only clinic. Request yours today.
Emergency or Same Day?
For Emergency or Same Day Appointments please call the clinic directly.
Please give us a call if you are running late or need to reschedule your appointment:
(604) 590-5665Please arrive five minutes before your scheduled appointment time, this is to ensure we are able to update your information if needed.
All patients must be on a leash or in a carrier upon arrival.
If your pet is aggressive and/or reactive to other animals or people please let us know in advance. Some steps may be taken in order to ensure the safety of both patients and clients.
If you believe your pet may have a contagious condition please notify our staff when booking so we may prepare and lessen the risk of exposure to other patients and clients.
Payment is required in full when services are rendered.
If you have pet insurance we are able to assist with that as well.
We Currently Accept
Yes. We are an appointment-only clinic to keep visits efficient and reduce stress for pets. For same-day needs, please call us to check availability.
Payment is due at the time services are rendered. We accept major credit cards, Interac, and cash (see the payment policy section for details).
Yes. For everyone’s safety, dogs must be on a leash and cats/small pets should be in a secure carrier when arriving at the clinic.
